Accredited MIS Support, Training and Consultancy
Regardless of whether you choose SIMS or another school management information system (MIS) like Arbor or Bromcom, our accredited team is here to support your school with your selected MIS.
Our MIS experts are available to provide daily support in managing your school’s MIS and FMS. Additionally, we offer one-to-one consultancy on a wide range of topics.
We strive to reduce the workload for your team by coordinating with third-party providers on your behalf and conducting quality assurance and performance testing for your system. Additionally, we offer a comprehensive training program for SIMS, tailored to meet the needs of various users, including your administrative, financial and managerial staff.
MIS Support for SIMS
The EIS SIMS Support Service gives you access to an expert team experienced in supporting schools with their MIS. We offer advice, guidance and support through an accredited service desk, with a customer support portal for faster issue resolution and an AI-supported knowledge base for self-resolving basic issues and FAQs.
Support is unlimited and available via telephone, email, and the ServiceNow customer portal and extends to liaising directly with ESS on your behalf, where necessary.
We provide a variety of training options, including bite-sized learning modules, comprehensive webinars, and drop-in Q&A sessions ahead of census deadlines. With a deep understanding of the evolving MIS landscape and your responsibilities, our team tailors training to meet your specific needs and provide effective support.
As an accredited support and training partner for ESS SIMS, EIS provides specialised consultancy (available as a bolt-on service), to help you uncover the power of your MIS data and drive enhanced decision-making within your school or trust.
By utilising SIMS Connected, your school can securely access its MIS data from anywhere, on any device, without needing local servers or software. Our team will help you make the switch to this cloud-based system, ensuring your data stays safe with advanced security and automatic backups. SIMS Connected works with Microsoft Word and Excel and includes Secure Folders for tasks like Census and Exams, so key users can easily share and access important files.
SIMS Next Gen offers smarter, faster tools for seamless data sharing and intuitive access across devices. With modules like Attendance Registers, Fire Registers, and Online Marksheets, it simplifies workflows for your team. For EIS schools, upgrading is free under the SIMS Support contract. Next Gen ensures a smooth transition to modern MIS features, enhancing collaboration and efficiency without disrupting your current processes.
Benefits
- Expert guidance and support to help you manage your school’s MIS effectively
- Faster issue resolution through direct ticket logging and an AI-supported knowledge base
- Continuous learning and process improvement with free webinars
- Reliable and accessible support through multiple communication channels
- Efficient problem resolution with direct liaison with ESS when needed
- Support for enhanced decision-making through data analysis and guidance
- Secure and flexible cloud-based access to your MIS data from anywhere with SIMS Connected
- Free upgrade to SIMS Next Gen, for simplified workflows and enhanced features
Service Elements
- ESS-accredited support and training
- Free training and webinars to support school processes and procedures
- Service desk access for year-round advice and support
- Customer support portal for logging tickets directly to SIMS MIS experts
- Access to AI-supported knowledge base for self-resolving basic issues
- Second-line team for issue resolution and liaising directly with ESS
- ESS SIMS and ESS FMS consultancy available as a bolt-on service
MIS Support for Arbor
Our Arbor MIS Support Service gives you access to an expert team with over 35 years of experience in supporting schools with their MIS. They offer advice, guidance, and support through an accredited service desk, a customer support portal for faster issue resolution, and an AI-supported knowledge base for self-resolving basic issues and FAQs.
Support is unlimited and available via telephone, email, and the ServiceNow customer portal and extends to liaising directly with Arbor on your behalf, where necessary.
As an accredited support and training partner for Arbor, EIS provides specialised consultancy (available as a bolt-on service), to help you uncover the power of your MIS data and drive enhanced decision-making within your school.
Please note that EIS does not provide technical or user support for the financial management systems of Arbor.
Benefits
- Expert guidance and support to help you manage your school’s MIS effectively
- Faster issue resolution through direct ticket logging and an AI-supported knowledge base
- Continuous learning and process improvement with free webinars
- Reliable and accessible support through multiple communication channels
- Efficient problem resolution with direct liaison with Arbor when needed
- Support for enhanced decision-making through data analysis and guidance
Service Elements
- Arbor accredited support and training
- Service desk access for year-round advice and support
- Customer support portal for logging tickets directly to Arbor MIS experts
- Access to AI-supported knowledge base for self-resolving basic issues
- Free webinars to support school processes and procedures
- Second-line team for issue resolution and liaising directly with Arbor
- Arbor MIS and ESS FMS consultancy available as a bolt-on service
MIS Support for Bromcom
EIS’s Bromcom MIS Support Service gives you access to an expert team with over 40 years of experience in supporting schools with their MIS. They offer advice, guidance, and support through an accredited service desk, a customer support portal for faster issue resolution, and an AI-supported knowledge base for self-resolving basic issues and FAQs.
Support is unlimited and available via telephone, email, and the ServiceNow customer portal and extends to liaising directly with Bromcom on your behalf, where necessary.
We provide a variety of training options, including bite-sized learning modules, comprehensive webinars, and drop-in Q&A sessions ahead of census deadlines. With a deep understanding of the evolving MIS landscape and your responsibilities, our team tailors training to meet your specific needs and provide effective support. As an accredited support and training partner for Bromcom, EIS provides specialised consultancy, (available as a bolt-on service) to help you uncover the power of your MIS data and drive enhanced decision-making within your school.
Please note that EIS does not provide technical or user support for the financial management systems of Bromcom.
Benefits
- Expert guidance and support to help you manage your school’s MIS effectively
- Faster issue resolution through direct ticket logging and an AI-supported knowledge base
- Continuous learning and process improvement with free webinars
- Reliable and accessible support through multiple communication channels
- Efficient problem resolution with direct liaison with Bromcom when needed
- Support for enhanced decision-making through data analysis and guidance
Service Elements
- Bromcom accredited support and training
- Service desk access for year-round advice and support
- Customer support portal for logging tickets directly to Bromcom MIS experts
- Access to AI-supported knowledge base for self-resolving basic issues
- Free webinars to support school processes and procedures
- Second-line team for issue resolution and liaising directly with Bromcom
- Bromcom MIS and ESS FMS consultancy available as a bolt-on service
"We have been extremely pleased with the support we get from Cantium. They are knowledgeable, professional and always get back to us quickly.- Anne Pujadas, Assistant Headteacher, Sir Roger Manwood Grammar School
Just knowing that the team are on hand to help us gives me real peace of mind and means I can focus on our core business as a school."
Make the Most of Your SIMS Investment
Our insight explores how through strategy development and bespoke training, we worked with Bradfields Academy to help them make the most of their SIMS investment.
By implementing robust assessment procedures to track pupil progress, we helped the academy reach their goal and achievement of, an Outstanding Ofsted inspection result.
Get in Touch
If you have a question about our MIS services, or would like a free consultation and discussion around your school's needs, challenges and future vision, get in touch by using our Contact Form.