1
Fast
We strive to answer your inquiries promptly and respond to your needs efficiently. Our goal is to minimise your processing times and provide fast, compliant methods for purchasing our services. We also ensure that your contracts are current and relevant to new technologies while considering alternative work methods and policy changes.
2
Connected
We collaborate closely with your teams to ensure that we are integrated into your business. This partnership allows us to fully understand your needs and challenges, enabling us to leverage technological innovations effectively.
3
Customer-Led
Our approach is guided by our customers and their feedback. We work in partnership with you to understand what is effective and the challenges you are facing.
4
Insight-Driven
We believe that true power lies in leveraging data and insights to make informed decisions. By utilising our market insights, we empower our customers to access cost-effective and innovative solutions.
The EIS Customer Experience
EIS is committed to providing outstanding customer service. We understand that our customers are important, and we want to exceed your expectations while providing exceptional value for money.
Although we strive to be Fast, Connected, Customer-Led, and Insight Driven, our Customer Charter is how we bring our core principles to life. It is our promise to customers that ensures we are positioned to meet your ever-increasing expectations and enables us to measurably hold ourselves accountable for the experience that we deliver, whilst motivating us to continuously improve that experience.
Customer Charter
The Customer Charter has 4 key components:
Service: How we aim to provide a better experience
Value: Being a force for good that goes beyond monetary value
Relationship: How we listen to you, and are pro-actively meeting your needs
Culture: Our customer commitment and ethos – the reason behind why we do what we do
Through our Account Management teams, we connect with you to gather direct feedback on how you believe we are performing against these promises. We also use our own measurements to hold ourselves accountable to our promises. The feedback and metrics that we gather are used to continually improve our service and create better customer experiences.
Latest Insights and News
View all
- Public Sector
- Local Government
- Digital Transformation
- Business Technology Strategy and Enterprise Architecture
Bringing IT Services In-House: Challenges and Strategies for Local Authorities
31 January 2025
- Public Sector
- Local Government
- Digital Transformation
- Business Technology Strategy and Enterprise Architecture
Reclaiming IT: Empowering Local Authorities
28 January 2025
Meet the Team
Our team is our greatest asset. Comprised of talented professionals, we bring a wealth of knowledge and experience to every project.