EIS is delighted to announce that we have achieved the Customer Service Excellence (CSE) Quality Mark following a rigorous independent assessment. This nationally recognised accreditation demonstrates our ongoing commitment to delivering outstanding customer service and continuous improvement.
The CSE framework evaluates organisations against 58 criteria across five key areas:
- Customer Insight – understanding and engaging with customers, and measuring the impact of our services.
- Organisational Culture – embedding a customer-focused approach at every level.
- Information and Access – providing clear, relevant information through the right channels.
- Delivery – effective communication, listening to feedback, and resolving issues.
- Timeliness & Quality of Service – balancing speed with the highest standards of service delivery.
Outstanding Results
In this year’s audit, EIS achieved:
- No non-compliance ratings
- 8 areas improved from “Partial Compliance” to Full Compliance
- 1 area upgraded from Compliance to Compliance Plus – exceeding the industry standard for our community engagement work
- Retention of all previous high-performing areas from last year’s results
To achieve this, we evidenced our work through robust processes, customer feedback analysis, structured satisfaction surveys, continual service improvements, and performance data insights – demonstrating the strength of our service delivery across the board.
This is the first year EIS has been assessed as a standalone entity within the overarching Cantium brand, making these results even more significant.
Independent Auditor Recognition
The independent assessor praised the culture at EIS, commenting:
It was clear that Cantium and EIS do not solely rely on technology, but ensure their staff have the necessary soft skills to deliver excellent services.- CSE Auditor
What This Means for Our Customers
This accreditation is clear evidence that EIS not only delivers high-quality services but also provides a customer experience that meets and exceeds nationally recognised standards. For our current and future customers, it reinforces our commitment to listening, improving, and delivering value at every step.
We’re looking forward to building on this success and continuing to provide the outstanding service our customers deserve.
To achieve results like this, only four months into launching EIS is fantastic. It’s a real testament to the team and the high standards we deliver for our customers every day.- Ian Fowler, Service Management Lead at EIS
Partner with Us
EIS is proud to be recognised for delivering customer service excellence in IT, cloud, and digital transformation.
If you would like support from our team, or want to learn how EIS can help your organisation achieve its digital goals, please contact us today.