We are currently in the process of changing our remote support tool provider.
EIS have been made aware that due to changes being made by the 3rd party suppliers of the ScreenConnect remote assistance solution (the current solution for EIS Connect), the application will cease to function from 5:00PM on Friday 4th July 2025.
As part of our ongoing efforts to ensure secure and efficient remote support capabilities, we are currently reviewing alternatives to ScreenConnect. As a result, this link is temporarily unavailable. We apologise for any inconvenience this may cause you.
When you speak to a member of our team, they will advise you on the remote support tools we have available to assist you further with your query. Please be assured that your security remains our priority and all remote support tools used by our team are fully vetted and compliant with our data protection standards to ensure your information remains safe and secure.
If you have any concerns or need additional support, please contact us via the Service Desk on 0330 165 0000, where a member of our team will be happy to help. Thank you for your patience and understanding.